Cisco SMB Account Manager Notes

Two of the implementation ratings found in the SBR Value Assesment are growth and foundation

Cisco SBR methodology provides an opportunity to build long term consultative relationships with customers

Cisco Catalyst Express 500 is most suitable for access area campus LANs.

Two reasons Integrated Service Routers(ISR) are well positioned for SMB are:

a)      They offer the best choice for remote access needs

b)      They are integrated with firewall capabilities

In the following areas SMBs require better products than found in retail stores:

a) wireless b) security c) voice

Cisco 521 Wireless Express Access Point can be configured to operate in either standalone mode or controller based mode

The following are bundled with the SPA9000

-          Intercom and group paging

-          Voice Mail

-          Auto Attendant

Salesforce.com and Microsoft Dynamics allow Unified Call Connect to be configured for remote connectivity

An advantage of the Cisco Small Business VPN router series is QuickVPN(QVPN) client software for client management

Primary use of remote access VPN is to securely communicate between a remote PC and acorporate intranet

Two benefits for prospects derived from the Cisco SBR methodology are:

-          Increased customer loyalty

-          Increases Profitability

Three features common to majority of switches in Small Business portfolio:

-          VLAN Support

-          Power over Ethernet(PoE)

-          Quality of Service(QoS)

Two features that make the ASA5510 a better solution for SMB than an ASA5505 are:

a)      Intrusion Prevention b) The number of firewall connections allowed

A useful tool to obtain solution requirements and pricing is the quote builder

Most SMB decision makers:

-          Are generally well educated on what Unified Communications(UC) offers

-          Have a tendency to support current telephony vendors

The support service sold, supported and delivered by partners is the Cisco Smart Care Service

Three products that reside on the UC500:

a)      Cisco IOS Firewall b) UC Manager Express c) Unity Express

Two benefits of Unified Call Connector:

-          Screen Pops for incoming calls

-          Status of Co-Workers before placing call

Scalability, Effectiveness, High Availability, Mobility

Primary partner benefits of selling services: increased margins

CMD provides network management at a Cisco Partner location

CCA provides device discovery and call routing configuration

UC520 provides WLAN connectivity to mobile clients for both data and voice

Three characteristics of ProtectLink Gateway Product:

-          Provides web server content filtering

-          Provides content filtering for email

-          Protects from spyware and phishing attacks

Three phases of the Smart Business Road Map:

a)      Optimised           b)  Growth          c) Foundation

Three attributes sought in target customers for Smart Foundation Services:

-          50 or fewer network devices

-          Fewer than 250 users

-          Network is not mission critical

Integrated messaging forwards voice mail to your email as .wav files

Small Business products have minimal technical complexity

When selling a security solution to e-commerce, needs you should address are:

a)      Scalability            b) Secure Transactions c) Maximum Uptime